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Welcome to the Call Center Training Area
This training will provide you with the knowledge and tools in preparation for your work on the COPD Call Center Information phone line.
This Training consists of 3 main parts
Basic fundamentals
from set up to phone techniques
Login and connect
Setting you up for the phone center
Associates area of website
Complete orientation of the online support area
with its databases, information links and forms etcIndividual call report information
Confidentiality
Shift closing reports