..

The COPD Call Center

Return to home page

Welcome to the Call Center Training Area

This training will provide you with the knowledge and tools in preparation for your work on the COPD Call Center Information phone line.

This Training consists of 3 main parts

• Basic fundamentals

  • from set up to phone techniques

• Login and connect

  • Setting you up for the phone center

• Associates area of website

  • Complete orientation of the online support area
    with its databases, information links and forms etc

  • Individual call report information

    • Confidentiality

  • Shift closing reports